Call Centre Associate at Lily Hospitals Limited

About the Role

• As a Call Centre Associate, you will be responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• Candidates should possess a BSc/HND in a relevant field with a minimum of one (1) year experience in a similar role.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent communication, interpersonal, and people management skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and further training.
• A collaborative and supportive work environment.