Call Centre Agent at LEAD Enterprise Support Company Limited

Job Objective/Summary: 

Responding to customer questions, and complaints and troubleshooting problems with services or products. Ensuring agents' complicity with all call centre objectives, performance standards, and policies. 

Duties and Responsibilities: 

• Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by supervising telephone calls; interviewing clients; and verifying information.
• Respond to all Enrolee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints.
• Seek resolution of customer queries.
• Take telephone calls on behalf of the organization to fulfil customer requirements.
• Have the most up-to-date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly.
• Maintain and improve quality results by adhering to standards and guidelines.
• Develop tactics to deepen relationships with clients through regular interactions.

Job Requirements: 

• A first degree or its equivalent - BA/BSc/HND.
• A nurse or health professional-related field would be an added advantage.
• 2-3 years of relevant work experience.