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  • Posted: Nov 28, 2022
    Deadline: Dec 2, 2022
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  • Nigeria is Africa’s most populous country and the 7th most populous country in the world with over 175 million people. Nigeria has continued to grow, urbanize, and modernize and it is projected that at its current growth rate, it will reach a population of about 450 million people by 2050 and will be the 3rd most populous country in the world. However,...
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    Call Centre Agent

    Key Accountabilities/Responsibilities

    • Manage inbound and outbound customer calls in a timely manner
    • Provide accurate and satisfactory answers to family planning related queries and concerns
    • Identify and escalate priority issues and report to the high-level management
    • Guide callers through family planning methods, navigating the company site or using the products or services
    • Following call centre “scripts” when handling topics on family planning/sexual reproductive health
    • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
    • Following up with customer calls where required

    Qualification / Experience

    • OND/HND/BSC in any related field
    • Strong verbal communication skills along with active listening
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively
    • Exceptional interpersonal and rapport building skills
    • Computer literacy
    • In-depth knowledge of a company’s products and/or services
    • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
    • Ability to communicate in English. Priority will be given to candidates who can speak the three most common Nigerian languages (Hausa, Yoruba, Igbo, and Pidgin)
    • Previous experience in a customer support role
    • Familiarity with CRM systems and practices

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@dktnigeria.org using the position as subject of email.

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