Call Centre Agent at Bhakor Consult Limited

Job Description

• Respond to calls from Clients professionally and attend to clients inquiries and complaints.
• Research, identify and resolve clients’ complaints using applicable software.
• Ensure clients satisfaction by providing professional customer support.
• Maintain a professional and empathetic attitude to clients at all times
• Identify, escalate and report Clients priority issues to supervisors.
• Provide personalized customer service by responding to clients’ needs.
• Document and report clients’ transaction, complaints and feedback to improve the clients’ experience.
• Document all call information according to standard operating procedures.
• Evaluate problems of clients and provide logical lasting solutions.
• Respond promptly to clients inquiries
• Manage Filing, mailing, correspondence and other management task.
• Handle any other task as may be assigned by supervisors.

General Requirements and Qualities

• A Bachelor's degree or equivalent in Arts, Sciences, Social Sciences, Management Sciences.
• Minimum of 1 to 3 years post NYSC experience with at least one year experience as a Call Centre Agent.
• The ideal candidate must exhibit Proficiency in use of Microsoft office packages
• The ideal candidate must exhibit excellent data entry and typing skills.
• The ideal candidate must illustrate excellent oral and written communication.
• The ideal candidate must exhibit good listening skills.
• The ideal candidate must be able to maintain clients’ confidentiality.
• The ideal candidate must be able to react effectively and speedy to emergencies
• The ideal candidate must be able to provide intelligent and insightful feedback
• The ideal Candidate must exhibit good multi-tasking skills
• The ideal candidate must be able to work under pressure
• Ability to retain information and pay attention to details.
• Ability to work independently with little or no supervision.