Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 29, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We provide you with an excellent eCommerce experience as our clients satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.
    Read more about this company


    Call Center Manager


    We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.


    • Communication skills
    • Problem-Solving
    • Results-driven
    • Excellent customer service


    • Develop objectives for the call center’s day-to-day activities
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
    • Hire, coach and provide training to personnel to maintain high customer service standards
    • Monitor and improve ordering, telephone handling and other procedures
    • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
    • Prepare reports for different departments or upper management


    • At least 2 years of Proven experience as call center manager, supervisor or similar position
    • Knowledge of performance evaluation and customer service metrics
    • Solid understanding of reporting and budgeting procedures
    • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
    • Proficient in MS Office and call center equipment/software programs
    • Positive and patient
    • B.Sc/HND in a relevant discipline will be appreciated
    • Call Center certification or equivalent qualification is a plus

    Click here to apply

    Method of Application

    Interested and qualified? Go to Vitalvida on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Vitalvida Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail