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  • Posted: Aug 17, 2021
    Deadline: Not specified
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    Jiji.ng is fast-growing Nigerian free online classifieds with advanced security system.We provide a simple hassle-free solution to sell and buy almost anything. As a Seller you can: Post free Ads with images; Update, move your ad to Top position to get maximum efficiency from selling; Get calls and messages only from real people, because we require every ...
    Read more about this company

     

    Call Center Executive - Ghanian Speaking

    About
    Jiji is the best place to sell anything to real people. It is the biggest free online classified with an advanced security system. We provide a simple hassle-free solution to sell and buy almost anything.

    About the Job
    We are currently expanding and we need competent Ghanian Speaking - Call Centre Executive.

    Your role is to help our customers and vendors have an easy and enjoyable experience with services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

    Job Responsibilities

    • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
    • Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
    • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
    • A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc
    • You will be responsible to maintain quality assurance standards in all calls
    • Disciplined use of CRM system, forecasting and analyzing sales data.
    • Regular reporting of KPI’s to management and keeping to targets
    • Selling the Jiji services to clients and surpassing daily call targets
    • Meeting with set KPIs and KRAs in your job

    Profile

    • Ability to speak the Ghanian language is a must have
    • Passionate about Telesales, customer service and sales
    • Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
    • Excellent verbal and written communication skills
    • Ability to prioritize and handle multiple tasks at any given time.
    • Detail oriented, excellent collaborator and Team Player
    • Aptitude in problem solving

    Benefits and Perks

    • A steep learning curve in an innovative industry with plenty of responsibility
    • HMO
    • Regular get-togethers, team building events, and TGIF
    • Great work environment and fun loving with co-workers
    • Access to employee loans

    Method of Application

    Interested and qualified? Go to Jiji Online Marketplace Limited on docs.google.com to apply

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