Call Center Agent (Portugese) at Willers Solutions

Our client; a reputable firm in the ELECTRONIC sector is looking to fill the role of a CALL CENTER AGENT

RESPONSIBILITIES

• Answer incoming calls and respond to customers via emails and on social media platforms
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Troubleshoot required information using available resources
• Document all interactions with Customers according to standard operating procedures
• Recognize, document, and alert the management team of trends in Voice of Customer
• Follow up customer calls where necessary
• Willingness to go the extra mile to ensure Customers Satisfaction
• Other duties as assigned

REQUIREMENT

• Proficiency in Portuguese & English language (read, write & speak).
• BSC from any course of study.
• Completed Mandatory NYSC/ Exemption letter.
• Proficient in relevant computer applications e.g., MS office.
• 1-3 years of experience in a call center environment/ customer Service in an ELECTRONIC INDUSTRY
• Customer centric with a positive mindset.
• Ability to multi task.
• Superior listening, verbal and written communication skills