Call Center Agent at Lovonus Microfinance Bank

We're seeking a highly motivated and customer-focused Call Center Agent to join our team! As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, or chat.

Responsibilities:

• Handle inbound customer calls, emails, and chats
• Provide timely and effective solutions to customer inquiries
• Resolve customer complaints and issues in a professional manner
• Meet or exceed sales and customer satisfaction targets
• Collaborate with internal teams to resolve customer issues

Requirements:

• OND/HND or BSc in any field 
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Basic computer knowledge and typing skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Ongoing training and support
• Fun and dynamic work environment