Call Center Agent at KNN Corporate Services Limited

Job Summary:

We are seeking a professional and customer-focused Call Center Agent to handle incoming and outgoing calls, provide product/service information, resolve customer inquiries, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive approach to customer service.

Key Responsibilities:

Customer Support:

• Respond to incoming calls and emails from customers promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate unresolved issues to the appropriate departments.

Problem Resolution:

• Identify and troubleshoot customer issues, providing solutions that meet their needs.
• Follow up with customers to ensure their concerns are resolved satisfactorily.

Documentation and Reporting:

• Maintain accurate records of customer interactions, inquiries, complaints, and solutions.
• Generate reports on recurring issues and customer feedback to assist in process improvement.

Outbound Calls:

• Conduct follow-up calls to customers for feedback or additional support.
• Assist with sales or promotional calls as needed.

Team Collaboration:

• Work closely with other team members and departments to ensure seamless service delivery.
• Share insights and suggestions to improve customer service and operational efficiency.

Key Qualifications:

• ND/HND/BSC
• Proven experience as a call center agent or in a similar customer service role.
• Proficiency in using call center software and CRM tools.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Ability to work in a fast-paced environment and meet performance targets.
• Flexibility to work in shifts, including weekends if required.