Call Center Agent at Ikeja Electricity Distribution Company

Description

• Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.
• Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
• Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
• Attend to complaints, requests or queries and communicate feedback professionally.
• Identify and troubleshoot customers’ complaints in a bid to achieve resolution
• Build sustainable customer relationships through open and interactive interactions.
• Provide accurate, valid and complete information to customers
• Handle complaints, provide appropriate solutions and alternatives

Requirements

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus