Business Support System Personnel - OSS SME at Airtel

Job Purpose

• The BSS / OSS SME will be responsible for maintaining and supporting all BSS / OSS applications, tools, and utilities to support Airtel Nigeria IT Services.
• The role holder will have the responsibility of maintaining close collaboration with HQ-IT expert to ensure Airtel Nigeria is delivering business results expected on BSS/OSS domain.

Key Accountabilities

• Deliver activities in line with BSS/OSS domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
• Lead delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams.
• Promote continuous improvement of processes and delivery of results within assigned domain.
• Ensure Business Value creation through simplifying application design, simplifying customer experience and efficient deliveries.
• Optimize Change requirement delivery for faster time to market and ensuring first time right efficiency.
• Manage Timely Rollout of Projects
• Ensure appropriate Governance mechanisms for successful implementation of projects.
• Deliver On-schedule, on-budget of IT solutions to facilitate commercial products delivery

Education & Experience

• M.Sc / Bachelor's Degree in Computer Science, Systems Analysis, or a related study.
• 5-7 years of work experience on BSS/OSS design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Demonstrated experience in delivering project on relevant domain.
• Experience in redesigning and simplifying the products, services, and processes.

Skills & Competencies:
Must have:

• Deep understanding of the Telco IT domain as well as a broad architecture understanding for IT in a telecom environment.
• Solid background in translating business demand to IT Solution design and applying multiple technical solutions to business problems.
• Well-versed with micro services, containers, cloud, DevOps.
• A believer in Open-Source environment to develop software solutions.
• Should have specific skills and knowledge:
• Structured approach to work, with the ability to plan, and organize larger activities.
• Clear in communication, both written and verbal.
• Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.
• Knowledge of business process re-engineering principles and processes.