Business Support Assistant SSA3 (Scope Data) at World Food Programme (WFP)

Are you a seasoned IT Scope person interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people. If so, an exciting and fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving; and changing millions of lives around the globe.

STANDARD MINIMUM REQUIREMENTS -

• Education: Completion of secondary school education.
• Experience: Academic or professional experience in the implementation and maintenance of computer information systems or related area. Experience resolving level 1 IT issues.

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners.
• Knowledge of standardized business support work routines and methods.
• Knowledge of standard office software packages, e.g. Microsoft word.
• Uses tact and courtesy to give and receive information with a variety of individuals.
• Good attention to detail in order to identify data discrepancies.
• Ability to work to deadlines and follow clear instructions.
• Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.

KEY ACCOUNTABILITIES (not all-inclusive)

ACCOUNTABILITIES/RESPONSIBILITIES:

• install and configure new SCOPE registration and redemption hardware; support any technology upgrades as required.
• Develop technical skills and knowledge and build awareness of industry developments.
• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Functions (Programme, Supply-Chain, Administration, Finance, Procurement).
• Perform basic beta testing and support the roll out of new versions of digital assistance systems to ensure software is operational for beneficiary and transfers management.
• Ensure information is up to date and accurate within inventories, databases, SharePoint, and other document repositories to support senior officers in managing these systems.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Respond to queries from users, understanding and resolving issues, providing advice, and ensuring Technology (TEC) policies, procedures, systems and tools are correctly applied to support them.
• Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC.
• Perform other ICT and digital assistance services related duties as assigned.

OTHER POST REQUIREMENTS

• Accept responsibility for all SCOPE equipment under custody, ensuring its functionality and accountability.
• Document all equipment loans to Partners and Traders in accordance with corporate standards and procedures.
• Ensure that any faulty equipment is being processed for repair as soon as the fault is discovered.
• Support Partners with Point-Of-Sale (POS) devices by providing training to retailers and Cooperating Partners.
• Actively coordinate all SCOPE equipment in view of Programme priorities and as mandated by the Area Office Cash Working Group.
• Closely follow-up with the Scope Service Desk on all ICT issues and in collaboration with the AO IT/SCOPE Operations Officer.
• Ensure that all technical information is shared timely to all team members.