Business Service Manager at Prestigious Consulting Group

Job Description

• The Business Service Manager will play a critical role in ensuring the success of the company's service operations.
• This individual will be responsible for managing client relationships, developing new business opportunities, ensuring quality service delivery, and overseeing all aspects of the business service portfolio.
• This role requires a strong background in facility management, energy solutions, business development, and operational oversight.

Key Responsibilities
Relationship Management:

• Build and maintain strong relationships with key clients, understanding their needs and delivering tailored service solutions.
• Serve as the primary point of contact for major clients, ensuring regular communication, addressing concerns, and managing expectations.
• Conduct regular performance reviews with clients to assess satisfaction levels and identify areas for improvement.

Business Development:

• Identify and pursue new business opportunities in facility management, solar power solutions, and generator maintenance.
• Develop strategies to expand DMV’s market share by targeting potential clients in various sectors such as industrial, commercial, and residential.
• Collaborate with the sales and marketing teams to prepare proposals, presentations, and bids for new projects.
• Keep up-to-date with industry trends and emerging technologies, identifying opportunities for service innovation.

Operational Management:

• Oversee the day-to-day operations of the company’s service offerings, ensuring quality, efficiency, and cost-effectiveness.
• Coordinate with the Operations Manager and field teams to ensure timely and professional service delivery in facility management and generator maintenance.
• Ensure compliance with relevant industry regulations, health and safety standards, and DMV's internal policies.
• Develop and implement standard operating procedures (SOPs) to enhance service delivery and operational efficiency.

Project Management:

• Lead and manage multiple service projects, ensuring they are delivered on time, within scope, and within budget.
• Track and report project performance using key performance indicators (KPIs), including revenue targets, operational costs, and customer satisfaction.
• Allocate resources effectively, balancing project demands with staff capacity.

Financial Management:

• Prepare and manage service budgets, ensuring that the business unit meets its financial targets.
• Analyze financial data to make informed decisions about resource allocation, cost-cutting opportunities, and revenue growth strategies.
• Review client contracts and agreements, ensuring all terms are met and invoices are issued on time.

Team Leadership and Development:

• Manage, mentor, and develop the business services team, including field service engineers, technicians, and administrative staff.
• Promote a culture of continuous improvement, encouraging innovation and knowledge sharing across the team.
• Conduct regular performance reviews and provide feedback to staff, identifying areas for professional development.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, or a related field. A Master’s degree is a plus.
• At least 5 years of experience in a senior business service or operations management role, preferably within facility management, energy solutions, or engineering services.
• Proven experience in business development and managing client relationships.
• Certification in Project Management (PMP, PRINCE2) or Facility Management (IFMA, FMP) is advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.