Business Process Analyst at Promasidor

OBJECTIVES

The main objective of this role is to conduct analysis, design, modelling, evaluation and improvement of Promasidor's business processes and applications.
RESPONSIBILITIES & KEY ACTIVITIES

Business Process Analysis:

• Drive the analysis, design and modelling of business processes by conducting user interview/meetings and documenting the current and future state of business process via appropriate tools (drawings, texts as well as presentations).
• Evaluate efficiency, propose and implement approved business process improvements.
• Select, define and maintain the Promasidor standards with regards to BPM.

Functional Analysis:

Carry out functional analysis and translate this into applications functionality, including data requirements, BPM systems/ applications configuration etc.
BPM Administration:

Create and maintain up-to-date Information Systems’ User Accounts, Roles, Access rights, Configuration/Settings/Parameters, Reference data, ensuring that relevant validation and approval procedures are followed.
Testing:

• Validate any change to BPM applications (for problem fixing, change requests reasons or upgrades) and get appropriate sign-off before the change is put in use in the “LIVE” environment.
• Responsible for all phases of the User Acceptance Testing process and QA as it relates to BPM configurations.

Training and Communication:

• Train new users on how to perform their roles as it relates to BPM applications.
• Identify changes which are affecting the work of various groups of users and train these users on the changes.