Business Process Analyst at HR Aid

Job Summary

• The Business Analyst will be responsible for leading and supporting business research, analysis, planning, process improvement and documentation activities.

Responsibilities

• With a goal to support small businesses in driving higher productivity, increased revenue, improved cost saving measures and customer satisfaction, the business analyst will:
• Conduct market research and prepare market research reports
• Lead and support business plans and proposal development
• Contribute to the coordination of new business set up efforts
• Research and identify development trends, prospects and growth opportunities across various industries
• Conduct analysis of existing business processes and prepare gap analysis reports
• Formulate process standards and improvements to be adopted across different organizations
• Work with lead consultant to design and redesign key business processes that will result in increased revenue, higher productivity, cost savings and customer satisfaction
• Prepare client documentation of new systems including process documents, templates, forms etc.
• Work with the team to develop and prepare training documents for open workshops
• Create an effective strategy to acquire the best talent for clients
• Contribute to the Company’s knowledge base through articles and blog posts
• Lead, manage and deliver on projects assigned

Requirements

• 2 years’ experience in a strategy or operational consulting role
• Outstanding written and verbal communication skills
• Detail oriented, organized with proven ability to successfully multi-task
• Self-starter with a positive, tenacious attitude
• Knowledge of the small business environment in Nigeria is required
• Interest in the use of social media marketing strategies for small business growth would be an added advantage
• Strong project management skills
• Ability to work in a fast-paced and sometimes unpredictable environment; able to deliver results within tight deadlines and under pressure
• Ability to consistently apply good judgment and make good decisions.
• Ability to maintain confidentiality and discretion at all times
• Proven analytical, critical thinking and problem-solving abilities
• Displays an entrepreneurial spirit- ambitious, innovative and thinks out of the box
• Strong Excel, PowerPoint and Word processor skills. Must be proficient in designing presentations and presenting data in pictorial form/charts.