Business Operations Manager at TeamAce Limited

Job Summary

As the Business Operations Manager, you will be responsible for ensuring the smooth running of the company on a day-to-day basis. To ensure customer satisfaction, customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.

Responsibilities

• Recommend strategies and advise the CEO on issues that pertain to the development of the company.
• Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries and complaints, ensuring customer satisfaction at every step.
• Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.

Requirements

• Bachelor’s or Master’ degree in Business Administration, or a related field.
• Minimum of  6   years of relevant experience in operations management, preferably in retail or food manufacturing.
• Experience in managing customer service teams and logistics operations is compulsory.

Salary 
Negotiable