Business Operations Manager at Owens and Xley

LOCATION: Ikoyi, Lagos

SALARY RANGE: NGN150,000 – 250,000

INDUSTRY: Beauty & Hospitality

GENERAL OVERVIEW

Our client in the beauty and hospitality sector is looking for an independent team builder and manager for our business located in Ikoyi to drive operational excellence within the organization. The Business Operations Manager will be responsible for developing and supporting strategic business line initiatives, creating and implementation plans also driving those across team members in the country.
A successful candidate must demonstrate strong leadership skills, exceptional ability to influence, organizational expertise, strong verbal and written communication skills, and a passion for building data driven programs that improve business operations. You are self-motivated, solutions-oriented personnel, comfortable with ambiguity and innovative in developing best-in-class programs.

RESPONSIBILITIES 

• Ensure all systems operate smoothly and align with our quality standards.
• Create business processes and maximize the efficiency of all business procedures.
• Request report from company department to review on a daily/weekly basis.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability and cost control.
• Monitor and ensure customer’s support service across all touch-points.
• Coordinate all activities of customer service personnel to ensure proper brand representation and customer’s satisfaction.
• Work closely with customer service personnel, advising on frequent customers complaints and providing possible improvement.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.
• Utilize Director’s information to schedule company-wide change to best influence positive impact.
• Follow-up on staff and departmental heads to ensure proper implementations of policies.
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.

Requirements

• B.Sc Degree in Business Management or relevant field
• M.Sc Degree is an added advantage.
• 4-6 years’ experience as a Business Operations Manager or in a similar managerial role
• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets
• Exceptional communication skills.
• Capable of grasping and utilizing complex strategies and ideas.