Business Operations Lead at Skache Intergrated Services Limited

Job Summary

• We are seeking a strategic Business Operations Lead to lead our dynamic team and drive growth across our physical store, and online channels.
• This role requires a strategic leader with a passion for retail, textiles, and digital innovation. You will oversee daily operations, optimize profitability, and ensure seamless coordination between in-store and online sales.

Key Functions
Team Leadership & Coordination:

• Manage and mentor a team of sales attendants, shop assistants, inventory manager, and part-time business development personnel.
• Conduct daily briefings, assign tasks, and monitor performance. ○ Foster collaboration between in-store staff and digital/online teams.

Store Operations & Efficiency:

• Oversee daily operations of the physical outlet, ensuring smooth workflows and excellent customer service.
• Optimize staffing schedules to align with peak sales hours and customer footfall.
• Implement cost-saving measures without compromising quality.

Digital Channel Management:

• Coordinate with the website team to ensure product listings, inventory updates, and order fulfillment align with physical store operations.
• Oversee Instagram and WhatsApp channels (e.g., promotions, customer queries, content calendars).
• Collaborate with the part-time business development person to execute growth strategies (e.g., partnerships, seasonal campaigns).

Inventory & Supply Chain Oversight:

• Work closely with the inventory manager to maintain optimal stock levels, minimize waste, and ensure timely replenishment
• Monitor trends to forecast demand (e.g., seasonal fabrics, popular designs).

Financial Accountability:

• Track daily/weekly sales performance across all channels.
• Prepare monthly profitability reports and identify areas for improvement.
• Manage budgets for staffing, inventory, and marketing.

Customer Experience:

• Ensure seamless integration of online and offline customer journeys (e.g., in-store pickup for online orders).
• Address escalated customer complaints and feedback.

Qualifications:

• Experience: 3–5 years in retail management, preferably in textiles, fashion, or lifestyle sectors.
• Proficiency in inventory management software and e-commerce platforms
• Strong leadership, communication, and problem-solving abilities.
• Familiarity with social media marketing.
• Education: Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).