Business Operations Executive at HR Aid

Location: Ikeja, Lagos
Reports to: Director
Department: Operations
Direct Reports: Operations and Logistics teams
Client: Technology

Summary

• The Business Operations Executive is responsible for ensuring that all processes in the organization run smoothly on a daily basis.
• The Business Executive is tasked with driving operations in such a way that maximizes processes and procedures while meeting customer expectations in terms of cost- effectiveness.

Daily Responsibilities:

• Support the day-to-day logistical operations at the firm
• Drive customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws
• Support the implementation of technology solutions throughout the organization
• Monitor daily staff operational efficiency
• Aid contracts and relations with customers, vendors, partners and other stakeholders.

Weekly Responsibilities:

• Represent the firm at business meetings
• Help evaluate risk and lead quality assurance efforts
• Assist to oversee expenses and budgeting to help the organization optimize costs and benefits
• Conduct on-boarding and training for staff
• Develop training and resource materials for the organization.

Monthly Responsibilities:

• Contribute to the design of the operations strategy of the firm
• Aid operations improvements in the organization
• Meet up to monthly new business account targets.

Requirements

• Bachelor’s Degree in any Social Science / Management field
• 1-2 years experience in a similar role
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Active listening skills.

Salary
N80,000 Monthly.