Business Operations & Customer Relations Officer at Elvaridah

Job Summary

• We are seeking a proactive and organized Business Operations & Customer Relations Officer to oversee day-to-day business processes and ensure a seamless customer experience.
• This dual-function role requires a detail-oriented professional who can manage internal operations while building and maintaining strong relationships with clients.
• You’ll act as a key point of contact between the company and its customers, ensuring satisfaction, loyalty, and operational efficiency.

Key Responsibilities
Business Operations:

• Oversee daily operational activities to ensure business efficiency and consistency
• Coordinate logistics, inventory, and supply chain processes
• Assist with vendor management and procurement coordination
• Maintain accurate records of transactions, inventory, and supplies
• Generate performance and reports for management
• Run the training school end-to-end and ensure every cohort launches smoothly.
• Drive business development by pitching our bar-academy training and recruitment services to bars, restaurants, and other partners.
• Support the CEO across all ongoing projects and tasks.
• Create and polish slide decks, pitch templates, and other presentation materials.
• Oversee Eventi Cocktails’ supervisor and staff—acting as their direct manager and performance coach.

Customer Relations:

• Serve as the first point of contact for customer inquiries, complaints, and feedback
• Manage customer communication via email, phone, and social platforms
• Track and resolve customer service issues promptly and professionally
• Maintain a customer database and ensure customer satisfaction
• Work to improve customer engagement and retention

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field
• 2 years of experience in operations, customer service, or client relations
• Strong organizational and problem-solving skills
• Excellent verbal and written communication
• Proficiency in Microsoft Office and CRM tools
• Ability to multitask and work in a fast-paced environment
• Passion for lifestyle, fashion, or wellness industries is a plus.

What We Offer

• Salary of N200,000/month
• Performance-driven work environment
• Opportunity to grow with a dynamic and forward-thinking team.