Business Operations Coordinator at Elizabeth Maddeux

About the Role

• Our client, an e-commerce and logistics company based on Lagos Island, is looking to hire a Business Operations Coordinator.
• This is a hands-on coordination role, you will sit at the centre of daily operations, working directly with management to keep the business running smoothly across order fulfillment, team coordination, logistics, and process execution.
• If you have a solid background in e-commerce or logistics operations and you thrive in fast-paced, detail-driven environments, this role is worth your attention.

What You Will Be Doing

• Coordinate daily operations across e-commerce and logistics activities
• Oversee order processing, fulfillment, dispatch, and delivery coordination end-to-end
• Monitor customer service operations and ensure service standards are met
• Support the execution of operational strategies and process improvement initiatives
• Track performance metrics and prepare regular operational reports for management
• Identify bottlenecks and implement practical fixes
• Manage relationships with logistics partners, vendors, dispatch riders, and third-party service providers
• Maintain accurate operational documentation and records
• Facilitate clear communication between management and frontline operational teams.

Qualifications & Requirements

• A Bachelor's Degree in Business Administration, Operations Management, Project Management, or a related field
• At least 5 years of hands-on experience in operations, logistics, e-commerce, or business coordination
• Direct experience working within an e-commerce or logistics company — this is a firm requirement
• Demonstrated ability to coordinate teams and manage operational workflows under pressure
• Strong organisational, multitasking, and communication skills
• Solid problem-solving ability and comfort with producing structured reports
• Proficiency in Microsoft Office Suite, especially Excel
• Experience with operational, inventory, or logistics management systems is an advantage.