Business Operations Analyst at Spotify

The incumbent is responsible for Sub Saharan Africa, you will look after business analysis and insights, operational business planning, regional operating processes and leading cross-functional projects by building positive relationships across the company with a key focus on driving growth in our key West African markets: Nigeria and Ghana. In this position, you will work closely with local functional leadership and report to the Market, Strategy and Operations Lead for Sub-Saharan Africa.

Job Description

• Spotify’s culture encourages innovation, collaboration, transparency, passion, and playfulness.
• There is a strong focus on continuous self-improvement, learning through experimentation, and actively sharing feedback to constantly improve performance.
• This role will be based in Lagos, Nigeria.

Who You Are

• Degree in a related field or equivalent practical experience
• You have a minimum of 3 years plus of experience in internet/tech fast-growing company and/or management consultancy
• Generalist skill set that is equally comfortable analyzing data or managing cross-functional projects
• Strong analytical skills and comfort in analyzing datasets, with advanced knowledge of tools such as Google Sheets, Microsoft Excel, Tableau (SQL programming is a plus)
• Ability to quickly distill large amounts of information into clear insights and recommendations, fully conversant in the latest digital and consumer trends (music industry a plus)
• Organized, process-driven strategic problem solver with an understanding of planning and budgeting
• You have a passion for music/tech and have previously worked in an international work environment
• You possess a flawless level of written and spoken English and have phenomenal communication skills
• Thrive on working in a constantly changing but always exciting environment
• Genuine, confident, flexible and fun demeanor

What You'll Do

Data Tracking & Analysis

• Analyze business and content metrics across the regions and develop insights to identify key gaps and opportunities for growth
• Provide the SSA Leads Team with the insights and knowledge needed to drive decisions and define strategy
• Work with cross-functional stakeholders to bring data and insights to craft the execution of initiatives across the business
• Develop data & insight templates for quarterly tracking & reporting

Operations

• Driving the operating processes for the region by crafting efficiency, removing obstacles, and improving processes
• Support Marketing, Music, Podcasts and Growth teams with operational execution on campaigns
• Identify and establish relationships for user growth partnership opportunities in key markets, as well as long tail markets across the SSA region
• Support with creation of presentation templates
• Support and, at times, lead strategic or operational initiatives on the ground