Business Manager at KyDAL Office Point

Our client, an Entertainment and Leisure company needs a Business Manager to carry out the following responsibilities; 

• Revenue Growth – achievement of monthly and quarterly revenue targets.
• New Business – number and value of new corporate, private and group bookings secured.
• Customer Satisfaction – customer feedback, complaints and repeat patronage.
• Event Performance – successful planning and execution of events.
• Customer Traffic – growth in customer visits and utilisation of facilities.
• Operational Efficiency – smooth daily operations with minimal disruptions.
• Staff Performance – attendance, productivity, service quality and accountability.
• Cost Control – effective management of operational expenses.
• Partnership Development – quality and commercial value of new partnerships.
• Business Improvement – implementation of practical initiatives that improve revenue, customer experience or efficiency.

PERSON SPECIFICATION

Educational Qualification

• Bachelor's degree, HND or OND in Business Administration, Hospitality Management, Tourism, Marketing, Management, Mass Communication or a related field.
• Relevant professional qualifications or training will be an advantage.

Experience

• Minimum of 5 years' relevant experience in business management, hospitality, entertainment, leisure, events, tourism, sales or a related environment.
• Experience managing a customer-facing business or entertainment venue is highly desirable.
• Experience in business development, sales or events management is strongly preferred.

Required Skills & Competencies

Business Development

• Strong ability to identify and convert business opportunities.
• Good sales and negotiation skills.
• Commercial awareness and understanding of revenue generation.

Operations

• Strong organisational and coordination skills.
• Ability to manage multiple activities simultaneously.
• Good problem-solving and decision-making ability.

Customer Service

• Excellent interpersonal and communication skills.
• Customer-focused and service-oriented.
• Ability to handle complaints and difficult situations professionally.

Events Management

• Strong planning and coordination abilities.
• Ability to work under pressure during events and busy periods.
• Good vendor and stakeholder management skills.

Leadership

• Ability to supervise, motivate and hold staff accountable.
• Confident in giving instructions and managing performance.
• Ability to lead by example.

Financial Awareness

• Ability to understand revenue, expenses, targets and basic business reports.
• Strong attention to financial controls and accountability.

Personal Attributes

The ideal candidate should be:

• Energetic and enthusiastic
• Highly proactive
• Commercially minded
• Customer-focused
• Creative and innovative
• Well organised
• Confident and assertive
• Responsible and accountable
• Presentable and professional
• A good communicator
• Solution-oriented
• Comfortable working evenings, weekends and public holidays when required

Passionate about entertainment, leisure and creating memorable customer experiences