Business Manager, Katsina at Airtel

Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion

Responsibilities

Increase revenue earning customer net additions – Prepaid

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid 

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Achieve Net Revenue of the zone

• Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge

Deliver on Channel Satisfaction Score

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand distribution Width and Depth

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone

Deliver Showroom Experience 

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at Zonal showrooms, 
• Ensure showroom employees are up skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target  for the Business area 

• Continuously motivating the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. from engagement survey

DIMENSIONS

Financial Dimensions

• Budget: 
• Revenue Earning Customer (Prepaid Nos.) 
• Revenue Earning Customer (Post paid Nos.) 
• Gross Revenue  

Other Dimensions 

• Team Size 
• No. of direct reports
• No. of channel partners/ vendors

Qualifications

Educational Qualifications  

• Bachelor’s degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills

•  10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable

Other requirements 

• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills 
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self starter