Business Head- Interstate Transport Operations at CapitalSage Technology Limited

• This role carries full strategic and operational ownership of the business line, with responsibility for market entry, operational excellence, financial performance, and long-term expansion. The ideal candidate will combine deep industry expertise with strong execution capability to deliver a profitable, reliable, and scalable transport platform.

Key Responsibilities

Strategic Leadership & Business Growth

• Define and drive the overall vision, strategy, and market positioning for interstate transport operations
• Lead market entry for priority corridors, starting with the South-West
• Identify and unlock scalable growth opportunities (new routes, B2B partnerships, digital channels, ancillary services)
• Translate corporate objectives into clear, executable business plans and milestones
• Continuously assess market dynamics, competition, and regulatory shifts to refine strategy

P&L Ownership & Financial Performance

• Own full profit and loss (P&L) accountability for the business unit
• Develop, validate, and optimize revenue models, pricing strategies, and cost structures
• Drive sustainable profitability through disciplined cost management and revenue optimization
• Oversee budgeting, forecasting, and financial performance tracking
• Ensure alignment between financial models and operational realities

Operational Excellence & Scale

• Design and implement robust, scalable operating models for interstate transport
• Oversee end-to-end operations: fleet management, scheduling, dispatch, route optimization, and turnaround efficiency
• Establish systems to ensure high fleet availability, uptime, and asset utilization
• Implement operational controls to minimize leakages, inefficiencies, and downtime
• Lead continuous improvement initiatives leveraging data and performance analytics

Customer Experience & Brand Leadership

• Define and institutionalize service standards across safety, punctuality, and comfort
• Build a customer-centric culture and ensure consistent service delivery
• Monitor and improve customer satisfaction, retention, and brand perception
• Champion the development of a trusted and differentiated transport brand

Regulatory Compliance & Risk Management

• Ensure full compliance with federal, state, and local transport regulations
• Oversee licensing, insurance, safety certifications, and audit readiness
• Proactively manage key risks including fuel price volatility, road safety, security, and regulatory enforcement
• Build strong relationships with regulators, unions, and industry stakeholders

Leadership, Talent & Culture

• Build and lead a high-performing operations and commercial team
• Recruit, train, and manage drivers, operations personnel, and support staff
• Establish clear KPIs, performance management systems, and accountability frameworks
• Foster a culture of discipline, integrity, safety, and customer focus
• Provide strong leadership in navigating formal and informal market structures

Candidate Profile

Experience & Industry Knowledge

• Strong experience in Nigeria’s transport, mobility, logistics, or related sectors, with a strong preference for interstate operations in Nigeria
• Demonstrated track record of building and scaling operations from inception
• Deep understanding of route economics, transport unions, regulatory frameworks, and informal market dynamics
• Strong ability to balance “street-level execution” with corporate governance and structure

Education

• Bachelor's degree in Business Administration, Engineering, Logistics, Transport Management, or related field.
• MBA or relevant professional certification is an added advantage (not mandatory).

Core Competencies

• Strong commercial acumen and financial management (P&L ownership mandatory)
• Proven strategic thinking and execution capability
• Data-driven decision-making with strong analytical skills
• Excellent leadership, negotiation, and stakeholder management skills
• High level of integrity, resilience, and regulatory awareness

Success Metrics (KPIs)

• Revenue growth and profitability (P&L performance)
• Fleet utilization and load/occupancy rates
• On-time departure and arrival performance
• Cost efficiency (fuel, maintenance, operations)
• Customer satisfaction and retention
• Compliance, safety, and incident metrics

What Success Looks Like

• Successful launch of a fully operational and reliable interstate transport service within 6–12 months
• Strong brand reputation for safety, punctuality, and service quality
• Demonstrated profitability and operational stability
• Clear and executable pathway to multi-route, multi-region scale