Business Development Manager, Priority Banking at Standard Chartered Bank

Job ID: 2200030802
Location: Victoria Island, Lagos
Job: Retail Banking
Schedule: Full-time
Employee Status: Permanent

Job Purpose

• Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Employee Banking Team (senior executives) with full Priority offering
• Also handle client-led requests via ATL/online pull
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM, and hand-over clients to assigned Priority Banking Team
• Do not manage the client relationship beyond acquisition & activation

Responsibilities
Prepare & set up (remote):

• Collect info from leads from sources
• Pre-send product bundles description and bank proposition
• Collect all documents (digital) required for account opening and pre-fill forms

Sources of leads:

• ATL/ Online leads
• Alliances
• Catchment activity
• Targeted Affluent Lists
• BC/CC/CIC cross sell.

Target Clients:

• Priority NTB potential clients.

Meet, Deep Sell & Train (in person):

• Meet in person (ensure Priority Banking Team)
• Listen and determine further needs
• Acquire clients with anchor products
• Set up KYC needs with KYC centre
• Educate and conduct initial set up for online, ATMs, Client Centre, and Store.

Activate and Pass On (remote):

• Activate as per 100 day plan
• Prepare and pass on Client into interacting with the bank via Online, Client Centre, Store and Priority Banking Team

Policies and Guidelines:

• To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
• Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti Money Laundering / KYC / CDD
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

• Identifying your customer
• Knowing your customer
• Reporting suspicions
• Safeguarding records
• Not disclosing suspicions to customers.

Group Compliance Performance Objectives

• Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects:

• To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation.

Key Relationships (Internal And External):
Internal:

• Senior Relationship Managers, RMs and peers in Retail Clients
• Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
• Branches
• Group Internal Audit.

External:

• Clients

Contributes to:

• The overall success of Retail Client Nigeria

Our Ideal Candidate

• Minimum of 10 years’ experience in Sales with minimum 5 years experience in sourcing and managing HNIs
• Good working knowledge of the bank’s operating systems.
• Good communication and inter-personal skills.
• Good working knowledge of the Bank's products and services.
• Good PC skills.

Product Broadening:

• Enhanced multi-product Priority knowledge
• Market and competition knowledge.

Client Engagement:

• Closing deals
• Client training on digital solutions
• Communication and presentation skills
• Negotiation and objection handling

Journey Completion:

• Understanding of KYC principles.