Business Development Executive at Interswitch

Responsibilities

• Business Development
• Provides excellent and customer-focused sales and account management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilizing products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Uses the CRM platform to evaluate leads and track sales and revenue growth
• Assists in or produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering sales presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Monitors activities of the team to ensure sales and service targets are achieved
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensure MOUs, NDAs, SLAs, OLAs are created by the Contract management team for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Market Research
• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations
• Account Management
• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers
• Competitor Analysis
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organizes quarterly review of the competitor analysis with Service management team
• Operational/ Admin Responsibilities
• Prepares and submits periodic reports to the Group Head Business Development, Purepay on the activities of the team for management decision making such as customer engagement reports, sales reports (lead generation, actual vs targets etc)
• Handles all customer or partner inquiries

Requirements

• Technical Competences
• Effective utilization of professional sales framework
• Effective utilization of CRM (opportunity visibility)
• Initiates Compelling Sales Conversations
• In-depth knowledge of the industry and its current events
• Behavioural Competences
• Manages Complexity
• Communicates Effectively
• Ensures Accountability
• Tech Savvy
• Customer Focus
• Interpersonal Skills
• Plans and Aligns
• Builds Networks
• Education
• University first degree in business administration, sales and marketing or any finance related field
• Master’s in Business Administration or Public and International Affairs will be an added advantage
• Experience
• At least 3 years’ experience in sales/business development to enable the job holder to deal with most situations and to advise others