Business Development Account Manager at Netcom Africa

Key Duties & Responsibilities 

• Achieve Sales Targets- 
• Meet Sales Target: Ensure quarterly and annual sales targets are met. 
• Track Opportunities: Capture all opportunities in the CRM system. 
• Align Opportunities and Revenue: Ensure the number of opportunities and their revenue potential align with the expected closing rate. 
• Upsell new solutions texisting clients. 
• Embody the 3 Core Pillars of the company’s culture. 
• Build a personal relationship with client management team/IT. 
• Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis tensure best/undelayed service tour clients. 
• Ability tassist billing with client’s nonpayment issues. 
• Regularly provide feedback/updates from clients on both new opportunities and existing clients. Assist the BDAin ensuring client KYC is filled, contract, welcome pack tbe sent post installation, renewals etc. 
• Ensure the appropriate escalation matrix (Discounts, client issues and delays) is followed. 
• Know workflow of SAR – new deals, upgrades, demupgrades, downgrades, modifications, change management forms, etc. 
• Ensure SLA and Service contract are shared with the client. 
• Tmanage and prioritise all tasks on a daily basis tensure ndelays. 
• Communicate/escalate issues tengineering or management tbetter Netcom service. 
• Relationship Mgt – internal (liaise, collaborate) 
• Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc. 
• Day-to-day operational business solutions interface between departments. 
• Legal tensure the aspects of the contract, signing, service contracts, and revisions are done. 
• Ensure SLA are all updated and documented. 
• Education and/or Professional Qualification 
• Undergraduate degree qualification essential. 
• Accreditation tprofessional bodies. 

Essential Skills / Knowledge 

• Experience with both the Microsoft operating system and the Apple operating system. 
• Strong verbal and written communication. 
• Good presentation skills for business reports. 
• Ability torganize and conduct purposeful Departmental/ Unit meetings. 
• Ability tdevelop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge 

• A polite, friendly and diplomatic manner. 
• Outgoing and liable personality. 
• Speak confidently and firmly. 
• A passion for selling. 
• Opportunistic in approach. 
• Ability tcommunicate with people at all levels. 
• Ability torganize and conduct purposeful meetings. 
• Establish and build a strong relationship with the management of Netcom clients. 
• Strong negotiation skills. 
• A high degree of self-motivation. 
• Resilience and persistence. 
• Persuasiveness. 
• Quick thinker. 
• Problem solver. 
• See it, own it attitude. 
• Time management skills. 
• Ability tdmultiple tasks at once. 
• Self-initiative, but alsable twork as part of a team 
• Ability tgenerate ideas. 
• Strong administrative skills. 
• Good understanding of Microsoft operating systems. 
• Able tuse properly MS Word, Excel and Power-point.