Business and Operations Manager at Bridgemead Consulting

Role Overview

• Bridgemead Advisory is seeking a proactive, detail-oriented Business & Operations Manager to lead the firm’s internal operations, business administration, and organisational effectiveness.
• The role is suited to someone who thrives on structure and execution and has hands-on experience managing the operational, financial, people, and administrative functions of a professional services or knowledge-based organisation.
• Working closely with the Managing Director and Lead Consultants, the successful candidate will ensure that the firm’s systems, processes, people, and resources support high-quality client delivery and sustainable growth, while strengthening the operational infrastructure, tools, and processes required to scale.

Key Responsibilities

• Business Operations & Process Management: Oversee the firm’s day-to-day operations and cross-functional coordination across consulting, business development, finance, and administration; design, implement, maintain, and continuously improve workflows, SOPs, internal controls, and operational processes; monitor KPIs, identify inefficiencies, and lead process-improvement initiatives.
• Financial, Resource & Commercial Management: Support budgeting, financial planning, expense and cost management in collaboration with Finance; track project resourcing, billable utilisation, engagement budgets, cash flow, invoicing, and vendor payments; prepare periodic operational and financial reports for the Managing Director and identify opportunities to improve efficiency and resource utilisation.
• People Operations & Administration: Support recruitment, onboarding, offboarding, performance reviews, staff engagement, internal communications, employee records, contracts, HR documentation, and workplace practices in compliance with Nigerian labour requirements; manage office administration, supplies, procurement, and vendor relationships; support the development and implementation of HR policies and practices.
• Systems, Technology & Reporting: Own and manage the firm’s project management, CRM, finance, reporting, and collaboration systems; ensure accurate and up-to-date data, data integrity, confidentiality, and appropriate access controls; develop dashboards and reports that provide leadership visibility into performance, utilisation, and delivery; champion automation and digital tools to improve operational efficiency.
• Governance, Compliance & Risk: Ensure the firm’s operations comply with applicable regulatory, statutory, and contractual obligations; maintain corporate documentation, licences, insurance, and statutory filings; support the Managing Director in managing operational, financial, and reputational risks; and coordinate with external legal, tax, audit, and other professional advisors as required.
• Client & Engagement Support: Support project setup, resource allocation, and engagement tracking; coordinate logistics for client engagements, workshops, and firm events; assist in preparing client-facing materials, proposals, and reports; and ensure effective internal coordination to enable consultants to deliver high-quality client work.

Qualifications

• Bachelor’s degree in Business Administration, Management, Economics, Finance, or a related discipline; a Master’s degree or MBA is an advantage.
• Minimum 4–5 years of progressive experience in business operations, office/practice management, or a similar operational leadership role.
• Experience within a consulting, professional services, or knowledge-based organisation is highly preferred.
• Demonstrated experience managing budgets, vendor relationships, and cross-functional teams.
• Strong working knowledge of HR administration, office management, and Nigerian labour/regulatory requirements.
• Proficiency with project management, CRM, reporting, and collaboration tools such as Asana, Trello, Monday.com, HubSpot, Notion, Microsoft/Google Workspace.
• Comfort working with data and reporting tools to support decision-making; familiarity with automation or workflow tools is an advantage.
• Excellent organisational, multitasking, problem-solving, written, and verbal communication skills, with confidence engaging senior leadership.
• High level of discretion, integrity, and professionalism in handling confidential business information.

Core Competencies:

• Operational Excellence
• Financial & Commercial Acumen
• Organisational Agility
• People Management
• Technology & Systems Fluency
• Problem Solving
• Communication & Stakeholder Management.