Business Analyst at Netcom Africa

The Business Analyst will be responsible for analyzing and understanding the business needs and requirements of clients or internal stakeholders and translating them into effective technology solutions. You will play a critical role in understanding business requirements, designing effective solutions, facilitating communication between stakeholders, and ensuring the successful implementation of technology solutions to meet the needs of clients or internal teams.

Key Duties & Responsibilities

• Requirement Gathering: Respond to customer requests for proposals received through Business Development Department, develop technical solution designs and bills of materials for cost- effective solutions. Work closely with clients and internal teams (subject matter experts) to elicit, analyze, and document business requirements and objectives. Gather and prioritize customer requirements and other market insights to define the future of Netcom products and services and to recommend new product lines.
• Business Process Analysis: Evaluate existing business processes, workflows, and systems to identify areas for improvement and optimization. Analyze process inefficiencies and suggest solutions to enhance productivity and efficiency.
• Solution Design: Collaborate with cross-functional teams to define and design innovative technology solutions that align with business requirements. Create functional specifications and communicate the proposed solution effectively. Achieve product and service productivity, profitability, and growth targets.
• Stakeholder Communication: Provide business support for the company\'s portfolio of products and services and effectively communicate the value proposition of offered solutions.
• Requirements Documentation: Prepare detailed documentation of business requirements, use cases, functional specifications, and system design specifications. This documentation serves as a reference for implementation teams and ensures clarity and accuracy in the implementation process.
• Continuous Improvement: Stay updated with industry trends, best practices, and emerging technologies relevant to the solutions hub. Identify opportunities for process improvement, automation, and optimization within the hub and propose innovative ideas to enhance businessoperations.

Develop thorough knowledge of technology relating to our products/services in network, storage, servers, cloud, and security solutions.

Requirements & Experience

• Bachelor’s degree in a Technology or business related discipline
• 2 - 3 years job experience in the information technology or related technical service provider
• A record of achievement and business solution expertise in a comparable Business Analysis role.
• Product sales certification, engineering design credentials, business analysis certification or equivalent technical sales credentials for OEM solutions.
• Demonstrated success defining, launching, and managing product lines.

Essential Skills / knowledge / Traits

• Ability and capability to understand customer requirements and determine the best solutions.
• Demonstrate understanding of systems administration and performance tuning of application/software – virtualization, containerization, automation software, Cloud architecture, UNIX/Linux based environments, etc.
• Demonstrate understanding of network design and implementation in IP networks is a must – switches, routers, firewalls, bandwidth managers, IP telephony systems, wireless network, etc.
• Ability to work as a motivated self-driven team player in coordination with capability owners and Account Managers for standard solutions and with HOD’s and Management for non-standard and new products and services solutions.
• Commitment to developing and maintaining long-term customer relationships.
• Excellent written, verbal and presentation communication skills.

Desirable Skills / knowledge / Traits

• Commercial and customer focus
• Analytical and problem-solving skills.
• Adaptability and learning agility

Project Management

• Ability to motivate and drive cross-functional teams without formal authority.
• Solid organizational skills including attention to detail and multi-tasking.
• Ability to work under pressure.
• Willing to perform work or support outside office hours if required.