Brand Manager at Human Reserve Agency

The Brand Manager will oversee client accounts, maintain strong client relationships, coordinate internal teams, and ensure that all deliverables meet Jemma Digital’s standards for quality, creativity, and excellence.

KEY RESPONSIBILITIES

• Manage client relationships, communication, feedback, expectations, and concerns.
• Serve as the primary point of contact for assigned clients and ensure timely resolution of issues.
• Review content, designs, videos, campaigns, and other deliverables to ensure quality, accuracy, creativity, and brand consistency.
• Coordinate strategy, creative, client service, and other internal teams to ensure projects are delivered on time and to standard.
• Monitor project progress, identify potential delays or risks, and ensure effective communication across teams.
• Provide creative direction and recommendations to strengthen storytelling, messaging, visual communication, and overall brand presentation.
• Ensure creative output aligns with client objectives, brand identity, and audience needs.

CANDIDATE REQUIREMENTS

• Minimum 3 years’ experience in Brand Management, Account Management, Project Management, Digital Marketing, or a related field.
• Proven experience managing clients and cross-functional teams.
• Strong project coordination, communication, organisational, and problem-solving skills.
• Excellent attention to detail and creative judgement.
• Bachelor’s degree in Marketing, Communications, Business Administration, Mass Communication, or a related field.
• Digital marketing or creative agency experience is an advantage.
• Experience with ClickUp, Jira, Google Workspace, international clients, social media strategy, content marketing, agency operations, or remote teams will be an added advantage.