Branch Service Manager at Stanbic IBTC

Job Description

• To ensure smooth day to day operational activities in the branch. To provide leadership in service quality and operational excellence to the staff.
• To ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources

Key Responsibilities

• Ensure that communication with customers is of a consistently high standard.
• Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
• Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
• Ensure that procedures regarding the control and movement of cash are adhered to.
• Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.

Qualifications

• University Degree.

Experience Required:

• 5-7 years exposure to branch banking environment is preferred, vendor relationship management, project and stakeholder management.
• Knowledge and a good understanding of the ATM end-to- end operations value chain, SLA establishment and management, physical and cyber security requirements for ATM infrastructure, procurement, cash forecasting, 

Additional Information:

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Directing People
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards.

Technical Competencies:

• Analysing and Interpreting Information
• Banking Process & Procedures
• Client Knowledge
• Client Retention
• Continuous Process Improvement
• Risk Awareness
• Risk Identification.