Branch Manager (Microfinance) at Bridgemead Consulting

Role Summary

• The Branch Manager will drive business growth, profitability, risk control, and operational excellence within the branch, while ensuring regulatory compliance and strong customer relationships.

Key Responsibilities

• Execute branch business strategy to meet loan, deposit, and revenue targets.
• Drive deposit mobilization, credit growth, and product cross-selling.
• Manage loan processing, monitoring, and recovery; maintain PAR ≤ 5%.
• Ensure compliance with CBN regulations, KYC, AML/CFT, and internal controls.
• Oversee daily branch operations and service delivery standards.
• Identify and mitigate credit and operational risks.
• Lead and develop staff; manage performance and discipline processes.
• Build customer and community partnerships to grow market share.
• Monitor branch performance and submit accurate periodic reports.
• Improve processes and support digital/operational transformation.

KPIs

• ≥90% loan and deposit target achievement
• PAR ≤ 5%
• ≥85% customer retention
• Profitability targets met
• ≥95% recovery on performing loans
• 100% compliance and reporting timeliness
• ≥99% reporting accuracy
• Strong audit/internal control ratings

Requirements

• Bachelor’s degree in Finance, Business, Economics, or related field (MBA is an advantage).
• 5–7 years banking experience, with at least 3 years in management.
• Solid knowledge of microfinance operations, credit, and regulation.
• Strong leadership, analytical, and stakeholder management skills.

Core Skills & Competencies:

• Strategic planning, team leadership, business development, risk & compliance oversight, negotiation, communication, problem-solving, and customer focus.