Branch Manager at Elizabeth Maddeux

Role Overview

• A strategic, motivated, and results-driven Branch Manager to lead operations at the Uyo branch.
• The successful candidate will be responsible for driving sales growth, ensuring operational efficiency, overseeing office procurement, supervising teams across multiple departments, and providing robust leadership.
• The Manager will report directly to the Managing Director (MD) and develop strategies for continuous improvement in sales, customer satisfaction, and operational processes.

Key Responsibilities
Sales and Business Development:

• Develop and implement sales strategies to achieve revenue targets and expand the client base.
• Identify, assess, and pursue new business opportunities and partnerships to drive market growth.
• Analyze market trends and customer needs to adapt products and services, ensuring competitive positioning.
• Monitor sales pipelines, track team performance, and generate actionable reports to meet goals.
• Conduct regular sales meetings and training sessions to align the team with business objectives.

Operational Management:

• Oversee daily operations, ensuring all activities align with company policies and regulatory guidelines.
• Manage office procurement and ensure necessary supplies, tools, and technology are available for seamless operations.
• Supervise the Academy as well as the trading, customer service, and sales units to ensure consistent service delivery and performance excellence.
• Coordinate workflow between departments to optimize efficiency and minimize operational delays.
• Ensure branch compliance with all legal, financial, and operational regulations.

Reporting and Performance Monitoring:

• Develop and submit detailed weekly and monthly performance reports, including sales outcomes, operational challenges, and market insights, to the MD.
• Analyze data to identify areas for improvement and track key performance indicators (KPIs).
• Generate and present performance insights during management reviews to inform strategic decisions.

Budget and Financial Management:

• Develop and manage branch budgets, ensuring optimal resource allocation and cost control.
• Monitor financial performance and initiate corrective measures to stay within budget limits.
• Handle expense management, approvals, and reconciliation processes for the branch.

Leadership and Team Development:

• Provide clear direction, support, and leadership to all branch staff to foster a collaborative and productive environment.
• Lead recruitment, onboarding, and continuous development of team members.
• Set clear performance expectations, conduct regular evaluations, and provide constructive feedback.
• Cultivate a positive workplace culture aligned with the company’s mission and values.

Customer Engagement and Relationship Management:

• Build and maintain strong client relationships, ensuring customer satisfaction and loyalty.
• Resolve customer concerns promptly and effectively, enhancing customer experiences.
• Provide expert advisory services on forex trading products and strategies.

Risk and Compliance Management:

• Monitor and manage operational risks, ensuring adherence to regulatory standards and internal controls.
• Ensure proper documentation, reporting, and filing to comply with local and international regulations.
• Implement measures to mitigate potential risks in trading and operational processes.

Required Qualifications
Education & Experience:

• Minimum of a bachelor’s degree in Business Administration, Finance, Economics, or related field.
• At least 5 years of managerial experience with 3 years in a forex trading company is mandatory.
• Must reside in Uyo, Akwa-Ibom and be familiar with the business terrain
• Candidate should be female preferably for gender balance.

Technical and Professional Skills:

• Extensive knowledge of forex markets, trading platforms, and industry regulations.
• Strong leadership, decision-making, and problem-solving capabilities.
• Proficiency in CRM systems, financial reporting, and operational management tools.
• Excellent analytical and budgeting skills.

Soft Skills:

• Strong interpersonal, negotiation, and communication skills.
• High level of integrity and professionalism.
• Ability to work under pressure and meet tight deadlines.

Benefits

• Competitive salary (N100,000 - N150,000 monthly)
• Incentives: Attractive commission structure and performance bonuses
• Performance bonuses
• Professional development and career growth opportunities.