Branch Manager at Changeroom

Job Description

• Develop and implement sales strategies to achieve branch targets
• Manage, train, and mentor a team of insurance agents and support staff
• Maintain high levels of customer satisfaction through effective service delivery
• Ensure compliance with all company policies and regulatory requirements
• Monitor and analyze branch performance metrics, making adjustments as necessary
• Handle escalated customer inquiries and complaints
• Oversee branch administrative functions, including budgeting and financial management
• Develop and maintain strong relationships with clients, vendors, and partners

Qualifications

• Bachelor's degree in Business, Finance, or related field
• 5+ years of experience in the insurance industry, with a focus on sales and management
• Proven track record of meeting or exceeding sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• In-depth knowledge of insurance products and regulations
• Ability to analyze data and make strategic decisions.
• Customer-focused mindset with strong problem-solving abilities.

Skills:

• Sales strategy development
• Team leadership and management
• Customer relationship management (CRM)
• Regulatory compliance
• Financial management
• Customer service
• Data analysis.
• Communication.
• Problem-solving.