Branch Manager at Capital Luxury

Location: Uyo, Akwa Ibom

Responsibilities

• Ensure that procedures are followed and adjusted when required
• Act on and solve operational problems
• Establish senior management relationships with the customers of the branch
• Ensure that customer management information is made, and that reporting to customers is made during business review meetings, that are based on agreed KPI's
• Ensure customer complaints and claims are handled correctly
• Generate additional business from existing customers
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Identify competition and adopt strategies to remain in business and ahead.
• Implement Customer relations strategies designed to retain old customers and attract new ones.
• Secure charter and other services for the company.

Requirements

• A Bachelor's Degree in Business Administration or Public Administration.
• At least 5 years of work experience in the same capacity.
• Strong people skills.
• Keen attention to detail.
• Good leadership and management skills.
• Great interpersonal and communication skills.
• Strong problem-solving abilities.
• Good observation skills.
• An ability to deliver constructive criticism.
• Computer literate and basic Math skills.