BPO Sales Manager at Avetium Consult Limited

Overall Purpse of Job

• The BPO Sales Manager will be responsible for leading and supervising a team of field sales representatives to drive product sales, market penetration and customer acquisition.
• The role focuses on planning, implementing and monitoring field sales strategies to achieve business targets while ensuring excellent customer engagement and brand visibility in the assigned territory.

Responsibilities

• Recruit, train, supervise, and motivate field sales agents to achieve individual and team sales targets.
• Develop and execute field sales strategies and action plans to expand market reach and meet business goals.
• Conduct daily, weekly, and monthly performance reviews to track agent productivity and ensure target achievement.
• Identify new business opportunities, key markets, and potential customers within assigned territories.
• Monitor market trends, competitor activities, and customer preferences to provide feedback for business improvement.
• Ensure accurate and timely reporting of sales activities, market intelligence, and agent performance.
• Collaborate with marketing and operations teams to plan promotional activities and product activations.
• Manage customer relationships, resolve escalations, and ensure a high level of satisfaction and retention.
• Enforce compliance with company policies, sales processes, and code of conduct among field agents.
• Drive continuous performance improvement and skill development through coaching and mentoring.

Requirements

• Bachelor’s degree in Business, Marketing, Management, or related field.
• 3-5 years’ experience in field sales or direct sales management, preferably in telecommunications, ISP, or fibre broadband sales.
• Proven experience in managing field sales teams and achieving / exceeding sales targets.
• Strong understanding of fibre broadband products and customer journey processes is an advantage.
• Excellent planning, analytical, and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple territories.
• Proficiency in Microsoft Office and sales reporting tools (CRM, Excel, etc.).
• Willingness to travel extensively and work on the field as required.