Boutique Manager at Bervidson Group

Job Summary

• We are seeking a smart, commercially driven, and customer-focused Boutique Manager to lead luxury retail operations and deliver exceptional customer experiences.
• We are looking for a refined leader with strong sales management ability, operational discipline, luxury customer relationship skills, and the capacity to drive boutique profitability while maintaining premium brand standards.
• The Boutique Manager will oversee the daily operations, sales performance, customer experience, staff management, and overall profitability of the boutique.
• The ideal candidate must possess strong leadership skills, attention to detail, a luxury service orientation, and the ability to build long-term relationships with high-value clients.

Responsibilities
Sales & Business Growth:

• Drive boutique sales and profitability targets
• Lead and motivate the sales team to achieve KPIs
• Develop strategies to increase customer acquisition and retention
• Monitor sales trends and optimize business performance
• Build strong relationships with VIP and repeat customers

Customer Experience:

• Ensure exceptional luxury customer service standards
• Deliver personalized and memorable shopping experiences
• Handle customer inquiries and complaints professionally
• Maintain a premium boutique atmosphere at all times

Operations & Inventory:

• Oversee daily boutique operations efficiently
• Ensure proper inventory control and stock accountability
• Manage visual merchandising and product presentation
• Maintain operational discipline, reporting, and compliance
• Coordinate with management on stock planning and replenishment

Team Leadership:

• Recruit, train, supervise, and develop boutique staff
• Conduct staff performance monitoring and coaching
• Foster a culture of professionalism, excellence, and accountability

Requirements

• Bachelor’s Degree or equivalent qualification
• Minimum of 5 years of experience in retail, luxury retail, fashion, or boutique management
• Strong sales leadership and customer relationship skills
• Excellent communication and interpersonal ability
• Strong understanding of luxury customer behaviour
• High level of professionalism, grooming, and emotional intelligence
• Strong reporting, organizational, and operational management skills

Added Advantage:

• Experience managing luxury, fashion, jewelry, fragrance, beauty, or lifestyle brands
• Knowledge of luxury selling techniques and Clienteling.

What we Offer:

• Competitive salary and performance incentives
• Career growth opportunities within the Group
• A premium and professional work environment
• Opportunity to work with a growing luxury retail organization.