Billing Officers at Benin Electricity Distribution Plc. (BEDC)

General Responsibilities

• This role requires the candidate to provide periodic reports and also ensure that data is well backed up to mitigate against data loss.
• Also, to ensure files received from all business units are well scrutinized before final upload on the billing systems and escalate exceptions to the Line Manager.

Activities:

• Assist, Identity and analyses all potential revenue leakages from customer metering,
• Distribution Transformer and feeders and proffer strategies to eliminate such.
• Collate and interpret data, analyzing results using statistical techniques and providing ongoing reports, drawing inferences and presenting observations to the business to guide business decisions and ensure operational efficiency.
• Assist with detecting areas of high financial leakages and design appropriate strategies to block the leakages
• Identifying, analyzing, and interpreting collection/billing efficiency, through the generation of delinquent customers based on historical performance
• Perform assurance test on energy shared across feeders, DTs, Business Units and Undertakings
• Develop Business Intelligence tools that help drive and monitor collection activities
• Generates commercial/financial periodic reports (daily, weekly and monthly) such as collection analysis reports, adjustment reports, maintenance reports etc.
• Ensure compliance with reporting standards as required by the Performance
• Management Team within the Head Office
• Establish and maintain relationships with key internal stakeholders
• Design actionable reports to improve cash collection drive and boost performance
• Provide general support to the Billing Manager as may be required.
• Comply with Quality Management System / Occupational Health & System
• Requirements including objectives and applicable regulations relating to assigned jobs;
• Any other duties as may be assigned to you by your manager.

Accountabilities:

• Reports on daily consumption, bills, accepts, rejects, payments, adjustments and invoice settlements.
• Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window).
• Ensure that the monitoring and exception reports are run daily to investigate and resolve issues quickly.
• Context: The job requires collaboration with other departments and understanding of processes. The job exists in an Electricity Distribution Company.

Qualifications / Experience / Skills
Qualifications:

• Bachelor's Degree in any of the following disciplines - Computer Science, Engineering, or other related disciplines.
• 2 - 3 years of relevant work experience, from the related sector with a demonstrable understanding of data analytics.

Experience:

• Experience with Microsoft Access, Oracle DB, My SQL
• MIS experience is an added advantage
• Billing operations knowledge will be an added advantage.
• Highly analytical.

Skills:

• Billing Operations
• System Engineering
• Data Gathering and Analysis
• Electricity Regulations and Policies.
• Management Information Systems (MIS).
• Communication and Interpersonal Relations
• Supervisory / Managerial Skills
• Problem-Solving and Decision Making
• Managing Resources
• Business Focus.