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  • Posted: Nov 23, 2020
    Deadline: Nov 29, 2020
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    MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
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    Billing & Charging Systems Analyst

    Job Description

    • Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
    • Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
    • Coordinate and conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated
    • Ensure that all participating call data events are well and completely processed at the end of each month
    • Complete error CDR resolution and bucket management
    • Plan, coordinate and conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stakeholders till completion.
    • Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department
    • Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines
    • Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month
    • Manage and engage customers (Enterprise, Finance, Customer Care RAFM etc.)
    • Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback
    • Manage all charging system nodes handling rating, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software
    • Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority
    • Ensure all business and system reports are accurately and duly generated for business decisions.
    • Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.
    • Analyse new business requests and proffer best practice solutions with appropriate cost and no impact to legacy systems.
    • Ensure transfer of knowledge to other team members and good handshake with interfacing departments.

    Requirements

    • Candidates should possess a Bachelor's Degree with 3 - 5 years work experience.

    Salary
    N600,000 Monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: bayonle.oduola@mactay.com using the Job Title as the subject of the mail.

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