Billing & Charging Systems Analyst at MacTay Consulting

Job Description

• Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
• Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
• Coordinate and conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated
• Ensure that all participating call data events are well and completely processed at the end of each month
• Complete error CDR resolution and bucket management
• Plan, coordinate and conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stakeholders till completion.
• Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department
• Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines
• Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month
• Manage and engage customers (Enterprise, Finance, Customer Care RAFM etc.)
• Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback
• Manage all charging system nodes handling rating, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software
• Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority
• Ensure all business and system reports are accurately and duly generated for business decisions.
• Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.
• Analyse new business requests and proffer best practice solutions with appropriate cost and no impact to legacy systems.
• Ensure transfer of knowledge to other team members and good handshake with interfacing departments.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years work experience.

Salary
N600,000 Monthly.