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  • Posted: Jul 28, 2021
    Deadline: Aug 14, 2021
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  • Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.
    Read more about this company

     

    Bilingual Customer Service Representative (CSR)

    Responsibilities

    • Confirming customers' language preferences as you assist them (English/ Chinese).
    • Addressing queries, complaints, and recommendations furnished by customers.
    • Redirecting customers to the pertinent department, if need be.
    • Deferring to management in instances of uncertainty.
    • Monitoring call and mail histories to ensure that the customers' needs have been met.
    • Processing exchanges and refunds in ways congruent with our policies.
    • Providing customers with details ofservices that may suit their needs.
    • Other duties assigned from time to time.

    Requirement and Experience

    • Must possess an OND, HND or B.Sc qualification
    • Must be proficient in Chinese and English Language.
    • Must have at least 2 years experience as a Customer Service Representative.
    • Must be computer literate.
    • Must be proficient in Microsoft office tools.
    • Active listening skills and attentive to details.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
    Or
    Apply using the link provided

    Note: Only qualified candidates will be contacted.

    Interested and qualified? Go to Speedaf Nigeria Limited on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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