Bilingual Customer Service Representative (CSR) at Speedaf Nigeria Limited

Responsibilities

• Confirming customers' language preferences as you assist them (English/ Chinese).
• Addressing queries, complaints, and recommendations furnished by customers.
• Redirecting customers to the pertinent department, if need be.
• Deferring to management in instances of uncertainty.
• Monitoring call and mail histories to ensure that the customers' needs have been met.
• Processing exchanges and refunds in ways congruent with our policies.
• Providing customers with details ofservices that may suit their needs.
• Other duties assigned from time to time.

Requirement and Experience

• Must possess an OND, HND or B.Sc qualification
• Must be proficient in Chinese and English Language.
• Must have at least 2 years experience as a Customer Service Representative.
• Must be computer literate.
• Must be proficient in Microsoft office tools.
• Active listening skills and attentive to details.