Bakery Operations Manager at Kloverharris Limited

Key Responsibilities

• Manages and oversees the daily operations of the company.
• Coordinates daily activities and facilitates communication between employees.
• Manages and oversees the activities of the customer service personnel, decorators, bakers, drivers, and other support staff.
• Handles external and internal communication of the company.
• Manages calendar, prepares for key events, and ensures events run smoothly, Attends business meetings, events, and functions on behalf of the Head Chef.
• Ensures the quality of the company’s products- cakes, pastries, and desserts are met; Promotes and markets the company’s products.
• Oversees customer’s orders from the point of order to the point of delivery or collection.
• Manages calls to resolve client complaints, and other external issues directed from the customer service personnel.
• Recommends strategies and advises the Head Chef on issues that pertain to the development of the company.
• Liaises with IT professionals to ensure company invoice software is up to date; Delegates tasks to other employees.
• Performs other duties as assigned by the Head Chef.

Requirements

• Minimum of B.Sc./BA with +4 years experience as a manager or similar executive role.
• Experience in a bakery or confectionery is a must.
• Highly analytical, driven and focused.
• High level of professionalism.
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Experience in planning and budgeting
• Must have knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service-minded.