Backend Analyst at Ikeja Electricity Distribution Company

Role Purpose

• This role is responsible for assisting specialist backend monitoring in monitoring all communication on meters in the network.

Responsibilities

• Provide analytical report on status of MD/NMD AMR/AMI meters.
• Engage IT team in fixing the communication issue of AMI meters in the network.
• Manage the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Provide analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Weekly/Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Monthly spooling from all server of online/offline customers.
• Escalation of all tampered related issue to relevant teams for prompt investigation
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing for MDMM engineers.
• Comply with Quality Management System/Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.

Minimum Qualifications

• This role requires a First Degree or its equivalent diploma qualification
• Minimum of 3 years relevant work experience.

Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Customer Support
• Energy Loss Reduction Techniques Management.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus