B2B Telesales Representative at MacTay Consulting

Job Summary

• Telesales Representative will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
• Ask questions to understand customer requirements and close sales.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Keep records of calls and sales and note useful information.
• Pass on leads to the outbound sales team if applicable.
• Upsell and cross-sell other products that may be useful for clients.

Requirements

• Proven experience as telesales representative.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.