B2B Operations & Logistics Supervisor at FoodCourt

Job Summary:

The B2B Operations & Logistics Supervisor oversees the end-to-end execution of orders for business clients, ensuring efficient order processing, accurate dispatch, timely delivery, and service excellence. This role acts as a bridge between the B2B sales team, kitchen team,  and logistics teams. The supervisor ensures that bulk or recurring B2B customer orders are fulfilled accurately, cost-effectively, and on schedule, while maintaining strong service relationships and operational discipline.

Key Responsibilities:

Order Fulfillment & Coordination

• Supervise the processing and fulfillment of B2B client orders from receipt to delivery.
• Liaise with production, kitchen, or kitchen teams to ensure accurate picking, packing, and readiness of goods.
• Prioritize and schedule dispatches according to SLAs and client requirements.
• Coordinate returns, shortages, or re-deliveries as needed.

Client Service Support

• Act as the logistics point-of-contact for key B2B accounts.
• Ensure proper documentation (invoices, delivery notes, waybills) accompanies each dispatch.
• Resolve delivery complaints or issues promptly and professionally.
• Provide status updates to B2B Sales, Client Service teams, or directly to clients when required.

Logistics Oversight

• Supervise loading operations and vehicle assignment for B2B dispatches.
• Track vehicle movement and ensure adherence to delivery timelines.
• Monitor fleet readiness and report delays or vehicle issues proactively.

Team Management

• Lead and supervise riders, dispatch assistants, loaders, and store clerks assigned to B2B ops.
• Assign tasks and monitor productivity, punctuality, and adherence to company policies.
• Train staff on customer handling, safety, and documentation processes.

Inventory & Documentation

• Collaborate with inventory teams to ensure sufficient stock availability for scheduled B2B orders.
• Verify loading accuracy against client orders.
• Ensure proper documentation and system updates of dispatch records.

Reporting & Compliance

• Generate daily/weekly reports on B2B deliveries, pending orders, delivery failures, and service levels.
• Ensure compliance with hygiene, food safety, and transport regulations.
• Maintain and audit operational checklists and logs.