B2B Community Manager (Fintech) at Dunn & Braxton

Key Responsibilities:

• Develop and execute the company's B2B community strategy.
• Build and grow engaged communities across platforms such as LinkedIn, Instagram, Slack, Telegram, and other relevant channels.
• Create initiatives that increase customer engagement, retention, and advocacy.
• Plan and execute webinars, networking events, workshops, and community meetups.
• Work closely with Sales, Marketing, Product, and Customer Success to improve customer experience and drive adoption.
• Gather customer feedback and community insights to influence product improvements.
• Identify and nurture ambassadors, partners, and power users within the community.
• Track community growth, engagement, and business impact through relevant KPIs.
• Represent the company at business events, conferences, and ecosystem gatherings.

Key Requirements:

Experience:

• 1-3 years of experience in Community Management.
• Fintech experience is a plus.
• Proven experience building and managing professional or business communities.
• Experience working with startups, SMEs, or enterprise customers.

Qualifications:

• Community management, marketing, or customer success certifications are an added advantage.
• The client is looking for someone who:
• Has built or managed a thriving B2B or professional community with measurable outcomes.
• Can demonstrate community growth through metrics such as member acquisition, engagement, retention, event participation, or product adoption.
• Has experience collaborating with Product, Sales, and Marketing teams to translate community feedback into business growth.
• Is comfortable hosting events, moderating discussions, and representing the company publicly.
• Understands the Nigerian startup and fintech ecosystem and can build meaningful relationships.
• Is highly proactive, commercially aware, and passionate about creating communities that drive customer success and business growth.

Technical Skills:

• Community strategy and management
• Customer engagement
• Community growth
• Event planning and execution
• Partnership management
• CRM platforms (HubSpot, etc.)
• Email marketing platforms
• LinkedIn community building
• Community platforms (Slack, Telegram)
• Customer feedback collection and analysis
• Basic marketing analytics