Automotive Network Coordinator at Alfred & Victoria Associates

Job Summary & Purpose

• Responsible for understanding the dealer's business, market situation and establishing trust relationship with dealer through regular visits and contact
• To ensure dealers efficiency, customers satisfaction and business growth. Propose value adding initiatives to assist dealers to improve business opportunities.

Job Responsibilities (Part but not limited to)

• Responsible for developing Dealership opportunities, offer continuous support and ensure overall success of the dealers in Nigeria.
• Responsible for understanding the dealer’s business, market situation and establishing trust relationship with dealer through regular visits and contact
• To ensure dealers efficiency, customers satisfaction and business growth
• Propose value adding initiatives to assist dealers to improve business opportunities
• Conduct and coordinate training of dealers to improve knowledge on products/services
• Follow standard visit procedure and issue visit report using the laid down format
• Ensure compliance to requirements with regards to training, tools, maintenance program, genuine parts, products, pricing, etc.
• Set up KPIs, evaluate performance and identify areas of improvement
• Design and update a roadmap for each dealership
• Collect, analyse and reconcile activity reports from dealers
• Administration and follow up of ongoing contracts and payments
• Apply the principles of PDCA to solve dealer’s problems
• Assist management in developing/reviewing dealer’s policy
• Any other jobs that may be assigned from time to time.

Academic Qualification

• BA / B.Sc. or equivalent in Sciences or Social Sciences

Experience:

• Minimum of 5 years cognate experience in related field
• Experience in developing Dealership across Nigeria in the automotive industry is an advantage.

Key Skills & Competencies:

• Good interpersonal/communication skills
• Highly organized and able to manage multiple tasks
• Analytical / problem solving skills
• Strong logical mind-set, able to prepare synthetic analysis, rapidly understand issues, predict possible outcomes and propose solutions
• Excellent oral, written and presentation skills
• Proficiency in MS Excel, Power Point and IT Systems.