Automobile Service Technician/ Coordinator at Simba Group

Responsibilities
Service Operations:

• Coordinate daily service activities for 2W & 3W across workshops and service points.
• Schedule preventive maintenance, repairs, and warranty jobs.
• Monitor job cards, turnaround time (TAT), and service completion status.
• Ensure adherence to OEM and company service standards.

Workshop & Technician Coordination:

• Liaise with service technicians and workshop supervisors to allocate jobs efficiently.
• Track technician productivity and escalate service delays where necessary.
• Support technical teams with service documentation and process compliance.

Spare Parts Coordination:

• Coordinate spare parts requirements for routine servicing and repairs.
• Track parts usage and ensure proper documentation for issued parts.
• Work with parts/store teams to minimize service downtime due to stock shortages.

Customer Service & Warranty:

• Act as a point of contact for service-related customer issues and escalations.
• Ensure proper handling and documentation of warranty claims.
• Follow up on customer complaints and ensure timely resolution.

Reporting & Documentation:

• Maintain accurate service records, job cards, and service reports.
• Prepare daily, weekly, and monthly service performance reports.
• Track service KPIs including turnaround time, repeat repairs, and customer feedback.

Compliance & Safety:

• Ensure compliance with safety procedures, workshop rules, and quality standards.
• Support audits, inspections, and continuous improvement initiatives.