ATM Custodian - North Zone at Stanbic IBTC

Job Purpose

• Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day
• Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls

Key Responsibilites
Monitoring of cash holdings

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time

• Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

Qualifications

• Minimum 2.2 from University
• 1-3 years experience

Competencies:

• Problem Solving
• Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
• Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity