Associate, Settlements, Chargebacks & Refunds at Flutterwave

The Role: 

• Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Settlement, Chargeback, and Refunds.
• The successful candidate will be responsible for overseeing merchant settlements, processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements.
• This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.

Responsibilities include but are not limited to:

Merchant Settlements:

• Conduct daily, weekly, and monthly merchant settlements and reconciliation.
• Review transaction details from merchants, reconcile settled transactions, and resolve exceptions and variances

Chargeback and Refunds Processing:

• Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
• Track and provide statistics on chargebacks and refunds for the Finance Team

Risk Management and Compliance:

• Enforce strong risk and operational controls to ensure satisfactory audit results
• Track and maintain fraud incident reports and related analyses.

Reporting and Communication:

• Prepare and submit weekly reports on merchant settlement activities.
• Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
• Communicate with payment processors/partners regarding external partner queries.

Data Management and Analysis:

• Compile figures from various databases to build the team's monthly chargeback report.
• Validate chargeback reports using internal and external systems.

Collaboration and Support:

• Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to reconciliation and settlement.

Required competency and skillset to be a Waver:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 2-4 years of experience in settlement operations, chargeback processing, or a related field.
• High attention to detail, well organised and excellent analytical skills.
• Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
• Ability to adapt to change quickly and multi-task.
• Client engagement experience
• Ability to work as part of a team and manage projects

You’ll love this job if you

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter
• Are passionate about process improvements
• Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
• Embrace the challenge of managing multiple activities simultaneously
• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth